Message server

  • Messenger
  • One-way communication with employees
  • History of sent messages
  • Alerts

Table of contents

Message server

In the eAuditor system it is possible to conduct one-way communication with employees. Through the communicator, the user sends a message to the person designated by him/her. Information about the incoming message appears in the system or on the user’s desktop (if such an option has been selected). In this tab, the administrator has access to the history of all sent messages, and the employee to received messages from the console.

In the system it is also possible to create quick messages along with giving them tags (regular message/alert). These are used when employees need to be informed immediately, such as about a planned interruption of access to network resources or a phishing attack.

In the messages tab, the administrator can also prepare templates concerning, for example, informing employees to change their passwords to systems. Available templates can be duplicated, deleted or modified. After selecting a ready message, the administrator determines whether he wants the message to be sent periodically. He can also indicate its expiration date. In the active cycles tab he has an overview of all the messages that are just renewing cyclically Additionally, in the logs tab admisnistrato can verify: IP, computer, user who sent the message to the indicated device along with information about the date it was read.

Alerts

In the system, it is also possible to create quick messages along with giving them tags (regular message/alert). These are used when employees need to be informed immediately, such as about a planned interruption of access to network resources or a phishing attack.

Templates

In the messages tab, the administrator can also prepare templates regarding, for example, informing employees to change their passwords to systems. Available templates can be duplicated, deleted or modified. After selecting a ready message, the administrator determines whether he wants the message to be sent periodically. He can also indicate its expiration date. In the active cycles tab he has an overview of all the messages that are just renewing cyclically Additionally, in the logs tab admisnistrato can verify: IP, computer, user who sent the message to the indicated device along with information about the date it was read.

Benefits

Communication monitoring
Administrators have full access to the history of messages sent, making it possible to track and audit internal communications within the organization. Employees can view the messages they have received, ensuring transparency in communications.
Automation and standardization
With the templates feature, administrators can prepare and modify standard messages, making it easier to manage communications and ensure consistency in informing employees about regular issues such as changing passwords.
Effective management of alerts
The ability to create and tag messages as alerts allows you to quickly inform employees about urgent issues such as resource interruptions or security threats, improving response to critical situations.
Managing recurring messages
The system allows you to set message cyclicity and expiration dates, which automates the reminder process and ensures that important messages are regularly sent and updated.

Want to learn more about this functionality? Read our article “Message server – communication with employees”.

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