How does the entitlement request processing work?
Privilege management
Employees submit requests for new resource permissions, which are automatically sent for approval.
The process is intuitive, minimizing the risk of errors.
The system automatically executes accepted requests, eliminating errors and speeding up the process.
Decision makers review and approve applications, with full insight into applicant data and potential conflicts.
Administrators manage the authorization lifecycle, with full auditing of activities.
The system supports internal audits by identifying risks and nonconformities.
Change management
The system allows the creation and approval of plans for changes to the IT infrastructure, minimizing the risks associated with the their implementation.
Monitor the implementation of changes, according to the schedule, with automatic documentation of the process.
Absence and substitution management
Employees enter absence information, which is automatically sent to the appropriate people.
Automatically appoint a deputy for entitlement requests and other tasks.
Management of the application approval path
The system allows you to create, modify and delete approval templates.
The templates specify the Active Directory account responsible for accepting or rejecting the request, based on the parameters indicated by the user.
It allows recording such data as the name of the template, description of the application/service/profile, approval steps, and identification of the approver (login, position, department).
One template can be used for multiple permission definitions, provided that the parameters and criteria match.
Privilege and access management
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Definitions of entitlements
The system allows the creation, modification and deletion of permission definitions for applications or profiles covering multiple services.
Determining the type of entitlement, status and support group, with the possibility of verification.
Define a support group and assign an approval template, with parameters required for registration.
Directories and statements
Centralized storage and controlled access to data on users, resources and permissions.
Generate operational and strategic reports based on collected data.
Support portal
Users can quickly create technical requests that go to the appropriate support team.
Users track the status of requests in real time, with access to request history.
Access to an updated knowledge base for self-solving problems.
Benefits
Increase operational efficiency
Automating entitlement management and system update processes reduces the administrative burden, allowing IT teams to focus on more strategic tasks.
Compliance with international security standards (OWASP ASVS) provides protection against threats and unauthorized access to the system.
Scalability and flexibility
The system is capable of handling a large number of simultaneous users, making it suitable for organizations of all sizes and allowing easy adaptation to the growing needs of the company.
The ability to integrate with existing IT systems, such as Active Directory, IT asset management systems, allowing for seamless implementation and collaboration with existing business processes.
Increased compliance and control
Compliance with ITIL best practices ensures that IT governance processes are effectively controlled, increasing compliance with internal policies and external regulations.
Streamlined entitlement management
Modules for incident management, SLAs, and other functions enable rapid response to changes and effective management of employee authorizations.
Better organization of work
The system’s intuitive user interfaces and web-based accessibility allow quick access to management tools from anywhere, which promotes better organization of remote and local teams.
